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Payments Policy

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At Lightcom Enterprises Hardware, we are committed to providing you with a seamless, secure, and transparent shopping experience.
This page outlines the various payment methods we accept, our billing procedures, and other important information related to your transactions.

Whether you’re making purchases in-store or online, our goal is to ensure every transaction is convenient and trustworthy.

 

Accepted Payment Methods

We accept the following payment methods:
  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Use your PayPal account for a secure and convenient checkout process.
  • Bank Transfers: Available for larger orders. Please contact our customer service team for details using 0794 520 560.
  • Mpesa Paybill 247247, Acc 296929

Payment Security

Your security is our priority. We use industry-standard encryption technologies to ensure your payment information is protected. All transactions are processed through secure payment gateways.

Billing Information

  • Accuracy: Please ensure all billing information provided is accurate and up-to-date to avoid delays in processing your order.
  • Verification: We may contact you for verification purposes if there are any discrepancies with your billing information.

Payment Processing

  • Immediate Payment: All orders require immediate payment upon checkout.
  • Order Confirmation: You will receive an order confirmation email once your payment has been successfully processed.
  • Pending Payments: If your payment is pending or under review, we will notify you via email. Your order will be processed once the payment is confirmed.

Payment Issues

If you encounter any issues during the payment process, please contact our customer service team at sales@lightcomhardware.com or 0794520560. Common issues may include:

  • Declined Payments: Check with your bank or card issuer to resolve any issues.
  • Payment Errors: Ensure all payment information is entered correctly.
  • Multiple Charges: Contact us if you notice duplicate charges on your statement.

Currency

All prices listed on our website are in Kenya Shillings (KES). If you are using an international payment method, your bank or card issuer may apply currency conversion fees.

Refunds

Refunds will be processed to the original payment method used for the purchase. Please allow 5 working days for the refund to appear in your account. For more information on refunds, please refer to our Return Policy.

Sales Tax

Applicable sales tax will be added to your order total during the checkout process. The tax rate is based on the shipping address and local tax laws.

Contact Us

If you have any questions about our payments policy, please contact us at:
  • Email: sales@lightcomhardware.com
  • Phone: 0794520560
  • Hours of Operation: 7.00 am to 6.30pm Monday to Saturday.

We are here to help and ensure your shopping experience with Lightcom Hardware is seamless and secure.